Facilities Manager

4 weeks ago


Melbourne, Florida, United States City Wide Facility Solutions Full time
Job Overview

City Wide Facility Solutions is seeking a skilled Night Manager to oversee the management of contract compliance for designated building maintenance services. The ideal candidate will possess strong management experience, excellent communication skills, and the ability to review client contracts to ensure work expectations are met.

Key Responsibilities:

  • Develop and maintain productive relationships with Independent Contractors (IC) by communicating client priorities and collaborating on problem-solving.
  • Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
  • Communicate with Facility Services Manager daily for any issues requiring immediate attention.
  • Make recommendations for IC work assignments, manage to client standards, and discharge if not meeting service level agreements.
  • Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
  • Execute City Wide's operational policies and procedures, including the New-Start Policy, Customer Compliant Policy, and Three Star Policy.
  • Ensure compliance with client policies and procedures, approved cleaning tools and equipment, and their proper use.

Requirements:

  • High school diploma or equivalent experience in commercial janitorial services industry.
  • 3 years of prior experience in management, coaching, motivating, developing, and leading a team in multi-unit or locations.
  • Building, facilities, janitorial, or similar industry experience a plus.
  • Strong planning, organization skills, and attention to detail.
  • Excellent communication and interpersonal skills.
  • Must be innovative and strive for continuous process improvement.
  • CRM experience preferred.

Benefits:

City Wide offers a competitive compensation and benefits package for this position.



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