Customer Service and Order Entry Specialist

7 days ago


San Carlos, California, United States Sweet Production Inc. Full time
About Sweet Production Inc.

We are a wholesale bakery dedicated to providing high-quality baked goods to Bay Area food professionals. Our company is experiencing rapid growth, and we seek a full-time Customer Service Representative to join our team.

As a Customer Service Representative at Sweet Production Inc., you will be responsible for taking orders by phone, fax, and email, inputting orders into our computer program, preparing spreadsheets and filing, dealing with customer inquiries and resolving problems, and conducting research. You must be able to multitask while maintaining accuracy and efficiency, have excellent communication and customer service skills, and be able to function with little supervision.

Key Responsibilities:

  • Taking orders via phone, fax, and email
  • Inputting orders into our computer system
  • Preparing spreadsheets and filing documents
  • Dealing with customer inquiries and resolving issues
  • Conducting research to support customer needs

Requirements:

  • 2+ years of experience in customer service
  • Excellent communication and customer service skills
  • Able to multitask and work accurately under pressure
  • Ability to work independently with minimal supervision
  • Basic computer skills, including Microsoft Excel

What We Offer:

  • A competitive salary of $50,000 - $60,000 per year, depending on experience
  • The opportunity to work in a fast-paced environment and contribute to the growth of a successful company
  • A comprehensive benefits package, including health insurance, 401(k), and paid time off

Sweet Production Inc. is an equal opportunity employer, and we welcome applications from qualified candidates who are eager to join our team.



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