Customer Service Representative

4 days ago


Mattoon, Illinois, United States Holiday Inn Express Mattoon Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at the Holiday Inn Express Mattoon. As a key member of our front desk staff, you will be responsible for providing exceptional guest service and ensuring a memorable stay for all our visitors.

Key Responsibilities
  • Guest Service: Greet and welcome guests, handle check-ins and check-outs efficiently, and provide accurate information about hotel services and local attractions.
  • Communication: Respond to guest inquiries in a courteous and professional manner, both in person and over the phone.
  • Front Desk Operations: Manage the front desk computer system, process payments, and maintain accurate records.
  • Teamwork: Collaborate with colleagues to ensure seamless guest experiences and resolve any issues that may arise.
Requirements
  • High School Diploma or Equivalent: Required; college coursework in hospitality or a related field is an asset.
  • Previous Experience: Previous experience in customer-facing roles, preferably in the hospitality industry, is essential.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with guests and colleagues.
  • Problem-Solving: Ability to think critically and resolve problems in a timely and efficient manner.
  • Flexibility: Willingness to work varying shifts, including evenings, nights, weekends, and holidays.
What We Offer
  • Competitive Salary: $35,000 - $40,000 per annum, depending on experience.
  • Benefits Package: Comprehensive medical, dental, and vision coverage, short-term and long-term disability income, term life insurance, paid time off, and an employee assistance program.
  • Ongoing Training: Regular training and development opportunities to enhance your skills and knowledge.


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