Lead Customer Service Representative

7 days ago


Ione, California, United States Harrah's Northern California Full time
Job Description:

A challenging opportunity has arisen for a skilled Lead Customer Service Representative to join our team at Harrah's Northern California. This role is perfect for an experienced customer service professional who thrives in fast-paced environments and enjoys working collaboratively with colleagues to deliver exceptional guest experiences.

Key Responsibilities:
  • Assist Caesars Rewards Representatives at the Caesars Rewards Center and Bus Center with guest transactions, ensuring seamless service delivery.
  • Adjust the front line to provide optimal differentiated service throughout the shift, leveraging leadership skills to motivate team members.
  • Maintain break schedules, assist Representatives during guest transactions, and resolve guest service issues efficiently.
  • In the absence of a Supervisor, lead the shift operation, showcasing your ability to think critically and make sound decisions.
Qualifications:
  1. High school diploma or equivalent required.
  2. Prior experience in a customer contact position with demonstrated leadership skills.
  3. Ability to type 40 WPM and navigate multiple computer programs simultaneously.
  4. Must be at least 21 years old.
  5. Excellent communication and problem-solving skills, with the ability to maintain composure under pressure.
  6. Demonstrated multitasking skills, with a focus on detail-oriented work.
  7. Strong teamwork and interpersonal skills, with the ability to receive and implement feedback.
Benefits:
  • Competitive salary: $55,000 - $65,000 per year
  • Opportunities for career growth and professional development
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Generous paid time off and holidays
  • Discounts on hotel stays and dining at participating properties
Physical and Mental Demands:
  • Lift and/or carry objects weighing up to 30 pounds.
  • Continuous movement around the office and casino environment.
  • Bending, crouching, kneeling, twisting, and working at a desk.


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