Incident Management Specialist

4 weeks ago


Plano, Texas, United States Diverse Lynx Full time
Job Title: Major Incident Manager

Job Summary:
We are seeking a skilled Major Incident Manager to join our team at Diverse Lynx LLC. The ideal candidate will have a strong background in service management, ITIL certifications, and experience in handling major incidents.

Key Responsibilities:
• Develop and implement incident management processes to ensure minimal downtime and optimal service delivery.
• Collaborate with cross-functional teams to resolve complex technical issues and improve service quality.
• Analyze incident data to identify trends and areas for process improvement.
• Provide training and guidance to team members on incident management best practices.

Requirements:
• ITIL Foundation Certification
• Experience in handling major incidents and service management processes
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

About Us:
Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company. Our team is dedicated to delivering exceptional service and supporting our clients' success.

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