Product Support Sales Representative

4 weeks ago


Crestview, Florida, United States Thompson Tractor Full time

Job Summary: We are seeking a highly motivated and results-driven Product Support Sales Representative to join our team at Thompson Tractor. As a key member of our sales team, you will be responsible for maximizing the sale of parts and service to customers and prospective customers in an assigned territory.

Key Responsibilities:

  • Maximize parts and service sales in assigned territory
  • Assist with the sale of new equipment
  • Sell Customer Value Agreements and various maintenance programs
  • Maintain accurate customer data records
  • Assist in collection of past due invoices
  • Monitor and report product performance and competitive activity
  • Provide liaison support between customer, TTCo, and our vendors
  • Establish and maintain personal working relationships with customers
  • Follow up on past repairs to ensure customer satisfaction
  • Negotiate mutually agreeable settlements on customer complaints
  • Record opportunities, manage leads, and log all calls based on PAR assignments into CRM

Requirements:

  • Ability to communicate the value of purchasing premium parts and service in a price-sensitive market
  • Initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner

Equal Opportunity Employer: Thompson Tractor is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.



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