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Desktop Support Specialist

1 month ago

Rolla, Missouri, United States Phelps Health Full time

Job Summary

The Desktop Support Analyst plays a crucial role in providing top-notch technical support to Phelps Health employees. This position requires excellent communication skills, a strong understanding of computer hardware and software, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Provide Tier II hardware and software support for Phelps Health desktops, laptops, print devices, mobile devices, peripherals, and software.
  • Coordinate with the Help Desk and other IT analysts to complete work assigned through the IT ticketing system according to ticket priority.
  • Maintain detailed ticket documentation and communicate with end users during ticket completion to ensure service level agreements.
  • Build, deploy, support, upgrade, repair, and maintain end-user computer equipment, including desktops, laptops, printers, scanners, audiovisual equipment, mobile devices, and other devices, including all peripheral equipment attached to them.
  • Install, test, troubleshoot, and maintain approved software, and maintain and update associated documentation and user guides.
  • Provide after-hours on-call support as detailed in department policy.
  • Assist and communicate with coworkers and team members in troubleshooting, project tasks, mentoring, and cross-training.
  • Participate in ongoing educational opportunities, such as pursuing certifications or degrees, reading professional publications, and participating in professional organizations.
  • Complete related tasks and duties as assigned.

Requirements

  • High school diploma or equivalent required.
  • Two years' experience with specific emphasis on desktop/laptop/mobile device software and hardware, operating systems, and network connectivity preferred.
  • Certification in at least one of the following professions preferred: CompTIA A+, Net+, Microsoft, Networking Technologies, Cybersecurity.

Working Conditions

Office conditions with moderate noise and distractions. Possible eye strain or other discomfort from constant use of computer screens. May be required to work at other than routine scheduled times during implementation periods and while resolving technical issues.