Patient Engagement Coordinator

5 days ago


Orlando, Florida, United States SiteRx Full time

We are seeking an exceptional Patient Engagement Coordinator to join our team at SiteRx, a fast-paced and motivated company dedicated to empowering the fight against incurable diseases.

The estimated salary for this role is $55,000 - $65,000 per year, depending on experience.

Job Overview

This 100% on-site position is located at our office in Winter Park, Florida. As a Patient Engagement Coordinator, you will play a vital role in facilitating patients' education and understanding about available clinical research opportunities.

Your Mission:

  • Handle 50+ outbound and inbound calls daily with patients and caregivers to conduct education and engagement, and respond to interest in participating in clinical trials.
  • Ensure accurate collection and entry of patient information into relevant databases while on the phone.
  • Provide individualized, caring, courteous, and efficient service to patients and their families.
  • Support other team members and cross-functional teams as needed.
  • Attend and contribute to meetings with SiteRx personnel.
Required Qualifications

To be successful in this role, you should have:

  • Prior history delivering excellent customer service; call center experience is a plus.
  • Documentation skills in a customer service environment, medical documentation is preferred.
  • An outgoing personality and ability to connect with new people.
  • Knowledge of medical terminology is a plus.
  • Bilingual (Spanish/English) is a plus.
  • Well-developed interpersonal skills and ability to work independently and collaboratively.
  • Able to maintain confidentiality of sensitive information based on HIPAA requirements and SiteRx policies.
  • Demonstrate professionalism, sense of urgency, and self-motivation to achieve required metrics.
  • Able to remain in a stationary position for extended periods.
  • Able to communicate information and ideas efficiently and accurately.
Benefits

We offer a comprehensive benefits package, including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
  • 401(k)


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