Patient Engagement Coordinator
5 days ago
We are seeking an exceptional Patient Engagement Coordinator to join our team at SiteRx, a fast-paced and motivated company dedicated to empowering the fight against incurable diseases.
The estimated salary for this role is $55,000 - $65,000 per year, depending on experience.
Job OverviewThis 100% on-site position is located at our office in Winter Park, Florida. As a Patient Engagement Coordinator, you will play a vital role in facilitating patients' education and understanding about available clinical research opportunities.
Your Mission:
- Handle 50+ outbound and inbound calls daily with patients and caregivers to conduct education and engagement, and respond to interest in participating in clinical trials.
- Ensure accurate collection and entry of patient information into relevant databases while on the phone.
- Provide individualized, caring, courteous, and efficient service to patients and their families.
- Support other team members and cross-functional teams as needed.
- Attend and contribute to meetings with SiteRx personnel.
To be successful in this role, you should have:
- Prior history delivering excellent customer service; call center experience is a plus.
- Documentation skills in a customer service environment, medical documentation is preferred.
- An outgoing personality and ability to connect with new people.
- Knowledge of medical terminology is a plus.
- Bilingual (Spanish/English) is a plus.
- Well-developed interpersonal skills and ability to work independently and collaboratively.
- Able to maintain confidentiality of sensitive information based on HIPAA requirements and SiteRx policies.
- Demonstrate professionalism, sense of urgency, and self-motivation to achieve required metrics.
- Able to remain in a stationary position for extended periods.
- Able to communicate information and ideas efficiently and accurately.
We offer a comprehensive benefits package, including:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- 401(k)
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