Customer Service Representative

2 weeks ago


Allegan, Michigan, United States Express Stop Inc Full time
About Express Stop Inc

We are a dynamic retail organization dedicated to providing exceptional customer experiences. Our stores are community hubs where customers find more than just products; they find a welcoming atmosphere, helpful service, and a sense of belonging.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Sales Associate. As a key member of our sales floor team, you will be responsible for delivering outstanding customer service, maintaining a clean and organized store environment, and contributing to the overall success of our retail operations.

Key Responsibilities
  • Customer Service Superstar: Provide exceptional customer service, ensuring a pleasant shopping experience for all customers.
  • Sales Floor Guru: Maintain a clean and organized store environment, including stocking shelves, displaying merchandise, and ensuring a visually appealing store layout.
  • Upselling Ace: Develop a deep understanding of our products and services, and use this knowledge to make informed recommendations to customers, driving sales and enhancing their shopping experience.
  • Brand Ambassador Extraordinaire: Champion our brand by promoting our loyalty rewards program, highlighting exclusive benefits, and fostering lasting relationships with customers.
  • Cash Handling Pro: Efficiently manage cash transactions, maintain accurate records, and ensure seamless financial operations.
  • Safety Champion: Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
  • Team Player: Collaborate with colleagues to ensure smooth operations, providing support and assistance as needed.
  • Facility Maintenance Expert: Maintain a clean and inviting store environment, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
  • Environment Ambassador: Participate in maintaining a clean and welcoming outdoor space, contributing to a positive environmental impact and a great customer experience.
Requirements
  • Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and Positive: Friendly demeanor and ability to make people feel welcome.
  • Detail-Oriented: Notice the little things that make a big difference in a customer's experience.
  • Reliable and Responsible: Punctual, trustworthy, and take pride in your work.
  • Flexible: Adaptable and ready to take on a variety of tasks in our fast-paced environment.


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