Customer Service Representative

3 weeks ago


Philadelphia, Pennsylvania, United States PNC Financial Services Group Full time
Job Summary

PNC Financial Services Group is seeking a highly skilled and customer-focused Part Time Teller to join our Retail Branch organization. As a Part Time Teller, you will play a vital role in delivering exceptional customer service, processing high-volume customer banking transactions, and educating customers on new technology and banking products. This is an excellent opportunity to develop your skills and build a successful career in the financial services industry.

Key Responsibilities
  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
  • Process a variety of customer interactions, including customer banking transactions and referrals to branch staff or PNC ecosystem partners.
  • Identify opportunities through meaningful conversations with customers and make appropriate referrals.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to solve customer's problems.

Requirements

To be successful in this role, you will need to demonstrate the following skills and competencies:
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for part-time employees include medical/prescription drug coverage, dental and vision options, employee life insurance, 401(k) with PNC match, pension and stock purchase plans, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

PNC is an equal employment opportunity employer and welcomes applications from diverse candidates. If you are interested in this opportunity, please submit your application through our website.

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