Store Operations Manager
3 weeks ago
Job Summary:
An Assistant Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment.
The Assistant Manager thinks and acts like an owner; working collaboratively with key partners while fostering an environment of continual growth and development.
Key Responsibilities:
- Brand Experience:
- Drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions
- Leadership + Team Management:
- Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
- Facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability
- Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
- Visual + Business Operations:
- Supports the store management team by participating in daily opening/closing office procedures and other operational tasks
- Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards; ensures omni channel orders are processed timely and accurately
- Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
- Communication + Relationships:
- Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team
- Provides insights related to the customer experience and communicates feedback to Visual Merchandising Manager and Store Manager
- Embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team
Requirements:
- Passion for UO brand
- 2+ years store leadership experience
- Strong merchant skills and a history of delivering financial results
- Proven record of developing great talent
- Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays
- Eagerness to learn and grow within the organization
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