UKG Applications Specialist

6 days ago

Houston, Texas, United States Mistersparky Dallas Full time
Job Title: UKG Applications Specialist

At Mistersparky Dallas, we are seeking a highly skilled UKG Applications Specialist to join our team. As a key member of our IT department, you will be responsible for maintaining and monitoring our Human Capital Management (HCM) / Human Resource Information Systems (HRIS) to maximize availability and performance.

Key Responsibilities:
  • Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability.
  • Maintain an end-to-end understanding of functional aspects of applications and associated business processes.
  • Provide technical direction/assistance for assigned applications, including but not limited to UKG Pro, UKG WFM (Dimensions), UKG Business Intelligence (People Analytics).
  • Monitor incoming service requests and incidents for assigned application(s).
  • Investigate and diagnose service requests or incidents according to their priority/rank and identify the resolution and/or issue.
  • Work directly with users to identify and resolve issues adversely impacting business processes.
  • Identify solution alternatives to address issues raised throughout service requests or incident lifecycle.
  • Utilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approval.
  • Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management).
  • Complete high-level designs and associated estimates to meet defined requirements.
  • Monitor application backlog (service requests, incidents) and keep open items updated with current efforts.
  • Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in the area of responsibility along with regular audits to validate accuracy.
  • Develop documentation and provide training to users as appropriate.
  • Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications.
  • Participates in the implementation project and provides input to IT Project Management Office to support clear and concise requirements definitions.
  • Assist team members in handling major incidents for assigned applications; identify the root cause and short or long-term solutions.
  • Informally mentor less experienced team members on an as-needed basis.
  • Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management.
  • Develop customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
  • Monitor systems and be available outside of normal working hours to support systems.
Requirements:
  • Bachelor's Degree in Computer Science, MIS, and/or equivalent work experience in a related field.
  • 5+ years of experience supporting HRIS applications.
  • 3-5 years of experience with Oracle and SQL databases (including stored procedures, triggers, and scripts).
  • 2+ years of experience in application development or a programming language.
  • Must have extensive hands-on experience with UKG Pro, UKG WFM (Dimensions), UKG Business Intelligence (People Analytics).
  • Familiarity with any of the HRIS products like Workday, SAP HCM, Oracle Fusion HCM, Kronos, ADP Vantage HCM, Lawson HCM, Oracle Taleo, SumTotal, SilkRoad.
  • Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.
  • Familiarity with Sarbanes Oxley IT Change management controls.
  • Strong written and verbal communication skills with an aptitude for problem-solving.
  • Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information.
  • Must be able to analyze data and provide insights as needed.
  • Must support Integrations between HRIS/HCM and other systems, including learning new technologies as needed.
  • Experience delivering solutions that align with business strategies.
  • Experience troubleshooting complicated issues across multiple systems and driving to solutions.
  • Experience supporting resources performing user acceptance, regression, and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched, and closed on time.
  • Experience providing technical solutions to non-technical individuals.
  • Demonstrated team-building skills.
  • Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude.
  • Willingness to travel to company locations (up to 5%).
  • Ability to support system outages and/or system issues outside of regular business hours when needed.

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