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Senior IT Manager

1 month ago

Portsmouth, New Hampshire, United States Copyright Clearance Center Full time
Job Overview

Copyright Clearance Center is seeking a seasoned IT professional to lead our global daily operations of corporate infrastructure and IaaS systems. As a key member of our team, you will be responsible for managing a talented team, overseeing production environments, and ensuring stability, scalability, and top-tier performance.

Key Responsibilities:

  • Team Leadership & Development: Guide team performance, assignments, career growth, and input on goal setting.
  • Infrastructure & IT Operations: Oversee global data centers, virtual systems, cloud infrastructure, and ensure 24/7 support.
  • Root Cause & Issue Resolution: Lead root cause analysis, critical issue management, and resolution communications.
  • Compliance & Change Management: Ensure adherence to ISO 27001, SOC 2, GDPR, PCI standards, and change management protocols.
  • Capacity & Resource Planning: Manage staffing, infrastructure needs, upgrades, and patch management.
  • Process & Vendor Management: Define operational processes, track performance, and maintain vendor relationships and system uptime.

Requirements:

  • Bachelor's degree in computer science or similar field or equivalent experience
  • IT Management Experience: 5+ years as a technical manager in a 24/7, business-critical IT environment.
  • Technical Application Expertise: Proficient with MS SQL, SharePoint, O365, endpoint solutions, and corporate applications.
  • Communication & Organizational Skills: Strong written and verbal communication with the ability to manage multiple priorities and define expectations.
  • Systems Administration: 5+ years of hands-on experience with Linux (Red Hat/CentOS) or Microsoft systems, endpoint solutions, security, and backup/recovery strategies.
  • Cloud & Virtualization: Extensive experience with AWS or other cloud services, orchestration, SANs, Fiber backbones, Windows server administration, and virtualization technologies like VMWare.
  • Disaster Recovery Planning: Proven expertise in business continuity and disaster recovery strategy and maintenance.

Copyright Clearance Center is a pioneer in voluntary collective licensing, providing information solutions to organizations worldwide. We advance copyright, accelerate knowledge, and power innovation. Our team is smart, talented, and compassionate, making us a special place to work. We invest in their development and well-being to give them the resources they need to grow.

We are committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We provide an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.