Customer Experience Champion
4 days ago
We are seeking a skilled Customer Service Specialist to join our team. In this role, you will be responsible for delivering world-class customer service via phone, email, and chat communications with clients.
As a key member of our team, you will develop an understanding of BambooHR products and guide clients in performance management, time-tracking, onboarding, and applicant tracking systems.
You will work through complex questions and come up with creative solutions, ensuring that our clients receive exceptional support. Your excellent interpersonal communication skills and passion for customer care will enable you to thrive in this role.
About UsBambooHR is a recognized leader in HR software, committed to setting people free to do meaningful work. We pride ourselves on our great workplace culture, which has been recognized by organizations like Inc, Salt Lake Tribune, Glassdoor, and Comparably.
We offer a comprehensive benefits package, including 4 weeks paid time off, 11 paid holidays, health benefits, and a 401(k) plan with a generous company match. You will also have access to financial planning resources and educational benefits.
RequirementsTo succeed in this role, you should have at least 1-2 years of prior relevant customer service or technical troubleshooting experience. Strong attention to detail and the ability to work in a fast-paced environment are essential.
In addition, you should possess excellent communication skills, a passion for customer care, and the ability to work independently while thriving in a team-based environment.
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