Product Engineer

3 weeks ago

San Francisco, California, United States A S S E M B L E D Full time

We're looking for a skilled Product Engineer to join our Scheduling team at A S S E M B L E D. As a Product Engineer, you will take ownership of multiple parts of our scheduling product, driving projects from start to finish. Your work will directly impact the largest customer support teams in the world by allowing managers to schedule their agents efficiently, while still providing agents with the flexibility they need.

This role is highly cross-functional - we work closely with all functions at the company: designers, product managers, customer support, marketing, and sales. Thus, our Product Engineers are often involved in various aspects of their projects, from discovery calls with customers to design reviews with the UX team.

Some projects shipped by the Scheduling team include:

  • Staffing timeline: our core scheduling tool that enables managers to efficiently schedule their agents
  • Time off management: a platform that allows agents to request time off and managers to review those requests while ensuring there's enough agent coverage
  • Real-time notifications: a way for managers to be immediately notified about anomalies in agent coverage and other key staffing metrics
  • Shift swaps: an agent-facing feature that allows agents to exchange their shifts in a way that gives them more flexibility while still ensuring adequate coverage

About you:

  • You're product-focused. You have customer empathy, and the things you build always keep the end-user in mind.
  • You're excited about working on all parts of the stack. You're comfortable hopping between Typescript/React in the frontend and Go in the backend, and maybe even our infrastructure in AWS when you're feeling adventurous.
  • You enjoy solving hard problems that have both product and technical ambiguity.
  • You love working in collaborative environments.

The estimated base salary range for this role is $125,000 - $220,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

A S S E M B L E D offers a range of benefits, including:

  • Generous medical, dental, and vision benefits
  • Paid company holidays, sick time, and unlimited time off
  • Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
  • Paid parental leave
  • Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
  • 401(k) plan enrollment

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