Senior IT Support Specialist
5 days ago
The largest Automotive retailer in the world seeks an experienced ITS Support Specialist / Field Engineer to support their 330 dealerships across North America. This role requires a proactive approach, strong problem-solving skills, and frequent travel.
Key Responsibilities- Review system health reports and address urgent IT issues
- Ensure smooth operation of Windows hardware and software
- Troubleshoot Cisco device issues
- Travel to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems
- Work on network improvements and preventative maintenance tasks
- Document work and communicate daily IT issues and resolutions to stakeholders
To be successful in this role, you will need:
- 5+ years of Field Engineer or ServiceDesk Tier II experience
- 5+ years of Windows Hardware Support experience
- 5+ years of basic desktop support (windows)
- 5+ years of switch and router experience
- 5+ years of Azure AD experience
- 5+ years of Cisco telephony experience
- 5+ years of ServiceNow ticketing system experience
- 5+ years of remote management software experience
- Experience with printer troubleshooting
- Experience with multifactor authentication (MFA)
- ITIL Certification
We offer a competitive salary of $85,000 - $105,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
About Insight GlobalWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We believe everyone matters and are an equal opportunity/affirmative action employer.
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