Store Security Associate
4 days ago
Ross Dress for Less is a leading off-price retailer with a strong track record of success and growth. As a Store Protection Specialist, you will play a critical role in maintaining a safe and secure environment for our customers and associates.
About the Role
This position provides a visible presence at store entrances/exits, mitigating theft and fraud while maintaining a safe and secure environment. The specialist makes eye contact, smiles, and greets all customers in a prominent, courteous, and friendly manner, deterring opportunities for theft by demonstrating "command" presence in a company-issued vest/required black attire, and monitoring the Code 50 package inspection policy. They walk the sales floor to identify and address potential theft indicators, as directed by store leadership. Partners with store leadership to ensure compliance with loss prevention directives and minimization of operational shortage.
Responsibilities
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- Maintaining a Safe & Secure Environment:
- Understands that safety is the number one priority and practices safe behaviors in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers.
- Provides visible "command" presence, including prominent greetings with eye contact, at store entrances/exits and on sales floor in a company-issued vest/required black attire, monitoring for potential safety issues.
- Removes clutter and ensures safe, clear egress to emergency exits.
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- Developing Great Teams & Partnerships:
- Provides great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
- Treats all customers and associates with respect.
- Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs.
- Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating associates, providing recognition, etc.
- Other duties as assigned to support loss prevention initiatives.
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- Mitigating Theft & Fraud:
- Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
- Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store leadership and loss prevention leadership.
- Adheres to company policy for external theft response.
- Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
Requirements
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- A high school education or equivalent required; an associate's degree preferred.
- One year retail supervisor experience or similar training preferred.
- One year loss prevention/security training preferred.
- An active security guard license is preferred.
- The ability to work effectively in a fast-paced environment.
- Strong communication skills.
- Demonstrated ability to build and maintain relationships with the store team.
- Excellent customer service skills.
- Proven ability to effectively resolve conflict.
- Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to additional background screening, physical examination, fingerprinting, and/or drug and alcohol testing.
Salary Information
This is a salaried position with a competitive annual salary range of approximately $55,000 - $65,000 depending on qualifications and experience.
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