Executive Coordinator for Customer Experience and Project Management

1 day ago


Seattle, Washington, United States Insidesource Full time
About the Role

We are committed to fostering a culture of diversity, equity, and inclusion in our organization.

Key Responsibilities:
  • Provide high-level support to customers and internal sales teams by coordinating customer orders, achieving superior technical skills, and understanding order fulfillment processes.
  • Work with vendors and project teams to resolve discrepancies and manage timely ship dates based on project requirements.
  • Coordinate delivery/install dates with vendors, operations, clients, and project managers as needed.
  • Assist with project management tasks, including spec checks and punch ID/resolution.
  • Ensure factory interfaces are maintained, orders are monitored, and projected ship dates and project schedule requirements are tracked.
  • Participate in vendor and dealer training programs for ongoing professional growth and development.
  • Support individual sales representatives and account managers with requested tasks.
  • Serve as a hub of communication and information for cross-functional teams.
Requirements:
  • 4+ years of experience in a similar role within the furniture industry.
  • Familiarity with dealership business systems.
  • Customer service work experience.
  • Able to learn and apply technical skills in dealership business systems and 20/20 software.
  • Proficiency in Microsoft Office software (Excel, Word, Outlook).
  • Prior experience managing multiple projects simultaneously in a fast-paced environment.
  • Strong organizational, analytical, and administrative skills.
Compensation:

The estimated salary for this position is $60,000 - $80,000 per year, commensurate with experience.


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