Customer Service Representative

12 hours ago


Cromwell, Connecticut, United States Uline Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Uline. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through order processing, customer inquiries, and product support.

Key Responsibilities

  • Process customer orders and inquiries in a collaborative call center environment.
  • Communicate with customers via phone, email, and chat to resolve issues and provide product information.
  • Help customers navigate our website and online ordering system.
  • Become a product expert and provide accurate information on product pricing, shipping, and availability.

Requirements

  • High school diploma or equivalent; Bachelor's degree preferred.
  • Prior customer service experience is a plus, but we will provide training to ensure your success.

What We Offer

  • Competitive hourly rate with opportunities for bonuses.
  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • 401(k) with 6% employer match and tuition assistance program.
  • Generous paid time off and holidays.

About Uline

Uline is a leading distributor of shipping, industrial, and packaging materials. We pride ourselves on providing exceptional customer service and quality products. Join our team and be part of a dynamic and growing company.



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