E-Forms Team Lead

6 days ago


Meriden, Connecticut, United States COCC Full time
Company Overview:
COCC, a leading fintech provider in the Northeastern United States, offers innovative technology solutions and strategic partnerships. The company is recognized as a Top Workplace in Connecticut and a nationally Certified Great Place to Work.

Salary:
The estimated annual salary for this role is $95,000-$128,000, based on industry standards and location.

Job Description:
A Client Services Supervisor on our Insight e-Forms Team will provide exceptional service to client institutions by supporting and assisting the team that works directly with clients. This team provides service support for complex requests including changes, additions, and special customizations to Insight e-forms. The successful candidate will be responsible for project coordination of long-term client projects, overseeing multiple large projects simultaneously, and ensuring timely completion within Service Level Agreements (SLAs).

Required Skills and Qualifications:
- Bachelor's degree in MIS, IT, or Business preferred
- Five years' industry experience with exposure to front-line customer support, project management techniques, and demonstrated ability to develop efficient and effective solutions to diverse and complex business issues
- Strong leadership skills
- Excellent customer service skills, including maintaining composure when dealing with dissatisfied customers
- Self-starter with ability to interact effectively with all levels of staff, management, and team members verbally and in writing

Benefits:
- Hybrid schedules and ample paid time off allowing work-life balance and flexibility
- Customized training and onboarding to support career growth
- Robust employee development programs aligned with career pathing objectives
- Generous PTO offerings, benefits, and competitive compensation

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