Training Experience Specialist

1 week ago


Brewster, Minnesota, United States Intelliswift Full time

Intelliswift is seeking a skilled Training Experience Specialist to join our team. As a key member of our instructional design team, you will be responsible for developing and delivering training programs that meet the needs of our customers.

About the Role

This role offers a competitive salary range of $38/hr to $40/hr on a w2 basis. You will work in a fully onsite environment, collaborating with department leads, product managers, and other stakeholders to identify training needs and develop effective solutions.

Key Responsibilities
  • Develop and update training procedures, manuals, guides, and course materials, including handouts and visual aids.
  • Monitor, evaluate, and record training activities and program effectiveness.
  • Assess training needs through surveys, round tables, and consultations with managers.
  • Meet with stakeholders to determine training needs and develop solutions.
  • Create training using various instructional techniques and formats, such as self-directed or instructor-led training, role-plays, simulations, team exercises, group discussions, videos, gamification, and interactive lectures.
  • Facilitate training with internal teams.
  • Partner with Content Manager to update the internal knowledge base based on new products and services.
  • Manage internal project and learning management tools.
  • Track training requests from stakeholders.
  • Maintain a training calendar with training specifics.
Requirements
  • Minimum 2 - 4 years of Instructional Design and Training experience supporting Customer Service or Sales.
  • BA degree in Journalism, English, Marketing, Education, or other relevant field.
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Meticulous grammar and attention to detail.
  • The ability to simplify complex concepts into easy-to-read content.
  • A unique skill or passion that can bring value to the team.
  • Eagerness to learn and ability to shift priorities at a moment's notice.
  • Ability to work independently and manage vendor-training groups.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniques.
  • Intermediate proficiency with Microsoft Office products and Adobe products.


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