Director of Event Technology
3 weeks ago
Encore is seeking a highly skilled and experienced Director of Event Technology to join our team. As a key member of our operations team, you will be responsible for delivering exceptional event experiences for our clients.
Key Responsibilities:- Venue Partner Relationships: Develop and maintain strong relationships with clients at all levels of their organization, providing outstanding customer service and focusing on customer retention.
- Financial Management & Reporting: Drive results by managing an efficient and profitable operation, with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.
- Operations Management: Perform and direct daily floor operations, including scheduling and equipment setups, operation, and strikes, ensuring that all equipment and services are delivered on time, in good working condition, and as specified by clients and the venue.
- Technical Ability: Understand the technical aspects of the job and apply basic to advanced troubleshooting and problem-solving skills to resolve equipment and software issues in a timely and professional manner.
- Sales Management: Create effective strategies to maximize revenue per-event for assigned customers, including upsell and cross-sell opportunities, and prepare and deliver compelling presentations that convey the value of Encore.
- Customer Service: Deliver World-Class Service by cultivating and maintaining relationships with customers, small venue personnel, and various Encore supporting functions and departments.
- People Development: Value People by promoting a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.
Requirements:
- Bachelor's degree or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience is preferred
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Must be able to successfully complete Level 3 Skills training
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs, including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus
Work Environment:
Work is performed in a venue/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status, including days, evenings, weekends, and holidays.
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