Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth through effective product recommendations and solutions.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Build and maintain strong relationships with wholesale and retail customers, understanding their needs and preferences to deliver tailored solutions
- Drive sales growth through effective product recommendations and solutions, staying up-to-date with product features and benefits
- Process sales transactions accurately and consistently, maintaining a high level of accuracy and attention to detail
- Assist with inventory management, including receiving and stocking merchandise, and maintaining a clean and organized store environment
- Participate in visual merchandising and store displays, ensuring a visually appealing and engaging store environment
- Collaborate with colleagues to achieve sales goals and objectives, sharing best practices and ideas to drive business growth
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- At least one year of experience in a retail or customer service role, preferably in the paint or home improvement industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
- Physical ability to lift up to 50 pounds, stand for long periods, and move quickly and efficiently around the store
We offer a competitive salary and benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off. We also offer opportunities for professional growth and development, including training and education programs to help you succeed in your role.
At Sherwin-Williams, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that our differences are what make us stronger, and we strive to create a culture that is respectful, empathetic, and supportive.
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