Technical Account Manager

4 weeks ago


Long Island City, United States Yardi Systems, Inc. Full time
About the Role:
Are you a tech-savvy individual with a passion for delivering exceptional customer service? We are seeking a skilled Technical Account Manager to join our dynamic Residential Client Service's Team. As a Technical Account Manager, your main role will be to provide top-notch customer support, focusing on troubleshooting and resolving software issues over phone and email across Yardi's diverse suite of products. You will have the opportunity to work with cutting-edge software solutions, gaining valuable expertise and becoming a subject matter expert in the field. Your contribution will go beyond just support - you will actively collaborate with our team to drive continuous improvements and advancements in our products, ensuring our clients receive nothing but the best and stay ahead in a competitive market.

Key Responsibilities:
* Deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly.
* Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups.
* Serve as a subject matter expert (SME) offering valuable insights and expertise.
* Conduct training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features.
* Collaborate closely with Client Services team members across the US, actively contributing to the collective success of the team.

Requirements:
* Bachelor's degree in business, computer science, information systems or related field.
* High comfort level with troubleshooting and providing support over phone and email, effectively assisting customers remotely.
* Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
* Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
* Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.
* Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.

What We Offer:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth. Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

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