Patient Experience Manager

4 weeks ago


Charleston, South Carolina, United States Crothall Healthcare Full time
Job Title: Patient Experience Manager

Job Summary:

As a Patient Experience Manager at Crothall Healthcare, you will play a crucial role in coordinating and advising patient experience activities to improve patient satisfaction scores. Your responsibilities will include supervising financial incentives, maintaining client satisfaction, and monitoring compliance with regulatory agencies.

Responsibilities:

Supervise financial incentives, penalties, and reporting tied to patient satisfaction performance
Maintain and support client satisfaction at a level that ensures account retention
Coordinate required client/customer surveys and respond in a timely manner
Monitor and ensure compliance, progression, and follow-up of patient satisfaction initiatives
Assist in developing, customizing, and/or supervising a department/unit patient satisfaction action plan
Participate in hospital committees as necessary
Ensure compliance with regulatory agencies

Requirements:

High school diploma/GED or equivalent combination of education and experience
2-3 years in-servicing experience in customer service training
Hospitality and healthcare experience preferred
3-4 years experience in customer-focused operations
Good coaching and on-the-job training skills
Excellent interpersonal skills and ability to multi-task

Benefits:

Medical, dental, vision, and life insurance
Disability insurance
Retirement plan
Flexible time off
Holiday time off
Associate shopping program
Health and wellness programs
Discount marketplace
Identity theft protection
Pet insurance
Commuter benefits
Employee assistance program
Flexible spending accounts

Equal Opportunity Employer:

Crothall Healthcare is an equal opportunity employer committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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