Customer Partnership Advocate
5 days ago
Company Overview
PrePass, LLC is a leading provider of weigh station bypass and toll payment platforms in North America. Our innovative technologies enable safe and qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions.
We are committed to delivering exceptional service to our customers and strive to be the top provider in our industry.
About This Role
This is a hybrid role based out of our Downtown Phoenix office, responsible for managing client accounts and providing strategic support to enhance the overall customer experience.
Key Responsibilities
- Maintain detailed client portfolios, including contact information, interaction history, and any relevant account details.
- Manage and prioritize multiple responsibilities, including client accounts, troubleshooting, and identifying opportunities for process and product enhancements.
- Collaborate with cross-functional teams, including Billing and Sales, to resolve customer issues efficiently and effectively.
- Stay up-to-date on industry developments and market trends to better serve our customers.
- Handle special requests for larger customers, including vehicle adds, deletes, transfers, and plate updates.
- Identify upselling opportunities and take proactive action to enhance client partnerships.
- Manage inbound customer calls and chats for assigned accounts, ensuring prompt, thorough, and professional responses.
Requirements
To succeed in this role, you will need:
- A high school diploma or GED equivalent.
- At least 2 years of customer service or sales experience, preferably in a call center or account support environment.
- Strong analytical and problem-solving skills, along with excellent communication skills—both written and verbal.
- Proficiency with MS Excel, particularly in creating and maintaining spreadsheets.
- A customer-focused attitude and the ability to work well under pressure.
Estimated Salary Range: $55,000 - $65,000 per year.
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