Member Service Representative II Position

7 days ago


Kapolei, Hawaii, United States Navy Federal Credit Union Full time
About the Role

We are seeking an experienced Member Service Representative II to join our team at Navy Federal Credit Union. As a key member of our client engagement team, you will be responsible for providing exceptional service to our members and prospective members, ensuring they receive the full range of products and services offered by our organization.

Job Description

The successful candidate will analyze, research, and resolve complex problems related to member accounts and loans, as well as assist with consumer/mortgage/equity loan, overdraft protection, and credit card applications. You will also counsel current and prospective members about our products and services, ensure cash and other negotiable instruments are handled properly, and identify opportunities to cross-service products and increase penetration.

Responsibilities
  • Analyze and resolve complex problems related to member accounts and loans.
  • Assist with consumer/mortgage/equity loan, overdraft protection, and credit card applications.
  • Counsel current and prospective members about our products and services.
  • Ensure cash and other negotiable instruments are handled properly.
  • Identify opportunities to cross-service products and increase penetration.
  • Perform platform banking functions.
  • Assist level I team members.
Qualifications

To be successful in this role, you will need:

  • Able to work independently and in a team environment.
  • Working knowledge of savings and checking products, accounts, and services.
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.).
  • Effective active listening skills to accurately respond to inquiries and account requests.
  • Effective organizational, planning, and time management skills.
  • Effective research, analytical, and problem-solving skills.
Benefits

Navy Federal offers a competitive salary of $62,000 per year, based on experience and qualifications. We also provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and more. Our hybrid workplace allows for flexible scheduling and remote work options.

Additional Information

Please note that this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. Candidates who complete an application for the position will be sent a required online assessment to their email address. Please ensure you check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure your application is considered.



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