Senior Systems Engineer
4 weeks ago
We are seeking a highly skilled and experienced Senior Systems Engineer to join our team at myIT.com. As a key member of our technical team, you will be responsible for leading complex projects, managing work performed by support technicians, and serving as a primary contact for internal escalations.
Key Responsibilities:
- Oversee the installation of multiple complex projects as lead technician
- Manage work performed by support technicians, field technicians, and systems engineers
- Serve as primary contact for internal escalations
- Communicate with clients as needed to resolve support issues and coordinate with other members of the service team for emergencies
- Troubleshoot, install, and maintain equipment at client locations
- Assist help desk technicians, field technicians, and field engineers with support issues that require escalation
About myIT.com:
We are a highly successful technology services company that has been serving clients in the Dallas-Fort Worth area for over 25 years. Our clients are primarily locally-based small to medium-sized professional businesses and non-profit organizations.
What We Offer:
- Great pay
- Benefits
- Paid time off
- Company-provided training
- Growth opportunities with a proven industry leader
Qualifications and Skills:
- 5+ years of IT support experience, 3 or more years as a field engineer
- Ability to pass advanced proficiency tests on hardware, software, networking, servers, and cloud services
- Ability to work as scheduled, sitting, standing, stooping, lifting, and carrying 35 lbs.
- Ability to travel to client sites using private vehicles, hired vehicles, walking, or public transit
- Cloud, Microsoft 365, and Microsoft Azure certifications a plus
- Managed Services (MSP), ConnectWise, and Kaseya experience a plus
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