Senior Systems Engineer

4 weeks ago


Bedford, Texas, United States myIT Full time
Job Title: Senior Systems Engineer

We are seeking a highly skilled and experienced Senior Systems Engineer to join our team at myIT.com. As a key member of our technical team, you will be responsible for leading complex projects, managing work performed by support technicians, and serving as a primary contact for internal escalations.

Key Responsibilities:

  • Oversee the installation of multiple complex projects as lead technician
  • Manage work performed by support technicians, field technicians, and systems engineers
  • Serve as primary contact for internal escalations
  • Communicate with clients as needed to resolve support issues and coordinate with other members of the service team for emergencies
  • Troubleshoot, install, and maintain equipment at client locations
  • Assist help desk technicians, field technicians, and field engineers with support issues that require escalation

About myIT.com:

We are a highly successful technology services company that has been serving clients in the Dallas-Fort Worth area for over 25 years. Our clients are primarily locally-based small to medium-sized professional businesses and non-profit organizations.

What We Offer:

  • Great pay
  • Benefits
  • Paid time off
  • Company-provided training
  • Growth opportunities with a proven industry leader

Qualifications and Skills:

  • 5+ years of IT support experience, 3 or more years as a field engineer
  • Ability to pass advanced proficiency tests on hardware, software, networking, servers, and cloud services
  • Ability to work as scheduled, sitting, standing, stooping, lifting, and carrying 35 lbs.
  • Ability to travel to client sites using private vehicles, hired vehicles, walking, or public transit
  • Cloud, Microsoft 365, and Microsoft Azure certifications a plus
  • Managed Services (MSP), ConnectWise, and Kaseya experience a plus

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