Customer Service Representative

4 weeks ago


Wichita, Kansas, United States MCI Careers Full time
Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working collaboratively with our team to achieve our goals.

Key Responsibilities:
  • Handle inbound and outbound customer calls, emails, and chats in a courteous and professional manner.
  • Listen to customers, understand their needs, and resolve issues in a timely and effective manner.
  • Research and resolve customer complaints, and escalate complex issues to senior team members as needed.
  • Collaborate with our team to achieve our customer satisfaction goals and objectives.
  • Stay up-to-date with our products and services, and provide accurate information to customers.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Basic computer skills and knowledge of Microsoft Office.
  • Ability to work a flexible schedule, including evenings and weekends.
What We Offer:
  • Competitive hourly rate.
  • Opportunities for career advancement and professional growth.
  • Collaborative and dynamic work environment.
  • Comprehensive training and development programs.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.



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