Hospitality Professional

4 weeks ago


Charleston, West Virginia, United States Eggs Up Grill Full time

Job Summary:

We are seeking a skilled Hospitality Professional to join our team at Eggs Up Grill. As a key member of our service team, you will be responsible for delivering exceptional guest experiences by providing attentive and personalized service to our customers.

Key Responsibilities:

  • Understand and embody our Guest-Obsessed culture to create a positive and memorable guest experience
  • Make food and drink recommendations to guests and answer all menu- and service-related questions
  • Ensure guest satisfaction by checking in with each table regularly and anticipating guests' needs
  • Complete server stations and FOH cleaning tasks
  • Handle guests' complaints by listening to their concerns, informing a manager, and resolving issues to ensure overall guest satisfaction

Requirements:

  • Ability to understand and follow direction from others
  • Ability to listen, understand, and respond to team member and guest requests in a loud environment
  • Skill and coordination when using hands to write, pour, and carry several drinks, plates, and bowls at the same time

About Us:

In our Eggs Up Grill DNA, we commit to providing Real Service for Real People - wholesome and genuine, authentic, friendly, and genuine hospitality. Our restaurants are Home to the Whole Neighborhood, warmly welcoming anyone and everyone, ensuring everyone feels right at home.



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