Customer Service Manager

1 week ago


Gallup, New Mexico, United States Hilton Garden Inn Gallup Full time
Job Overview

The Hilton Garden Inn Gallup is seeking a Customer Service Manager to oversee the front desk operations. This role requires exceptional communication skills, attention to detail, and ability to lead a team.

Key Responsibilities
  • Supervise and train front desk staff to ensure excellent customer service.
  • Cover shifts, including audit, to maintain continuity.
  • Promote teamwork and collaboration among departments.
  • Evaluate employee performance and provide constructive feedback.
  • Maintain accurate records and reports, including room status information and group requirements.
  • Address guest concerns and resolve issues efficiently.
  • Monitor cash-handling, check-cashing, and credit policies.
Requirements
  • Two years of experience in hotel front desk operations, preferably with Hilton Brand.
  • Exceptional communication and leadership skills.


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