Customer Service Liaison Specialist

7 days ago

Kettering, Ohio, United States beBee Professionals Full time $30,000 - $45,000

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Liaison Specialist in Kettering, United States.

About the Role

In this role, you will provide exceptional support to our customers by answering inquiries, resolving issues, and ensuring customer satisfaction. You will be the primary point of contact for customers, handling their queries via phone, email, or chat with professionalism and empathy.

Key Responsibilities:
  • Answer customer inquiries and respond to their concerns in a timely and effective manner.
  • Resolve customer issues by providing accurate information and solutions, ensuring that all interactions are positive and professional.
  • Update customer records in our system and track interactions to ensure seamless communication and resolution.
  • Collaborate with other departments to ensure the best customer experience and provide input on process improvements.
Requirements and Qualifications:
  • You hold a high school diploma or equivalent.
  • Prior experience in customer service or a related field is preferred.
  • You possess excellent communication and problem-solving skills, with the ability to multitask and manage your time efficiently.
  • You have proficiency with computers and customer service software.
What We Offer:
  • A competitive salary of approximately $45,000 per year, based on industry standards and location.
  • Health, dental, and vision insurance coverage to ensure your well-being.
  • Paid time off and flexible working hours to balance your work and personal life.
  • Opportunities for career growth and development within our dynamic and supportive work environment.
  • A supportive and collaborative team that values open communication and mutual respect.

If you have a passion for helping others and want to excel in a challenging and rewarding role, we encourage you to submit your application and share your qualifications with us.

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