Fitness Center Representative
3 weeks ago
Elevation Corporate Health is seeking a highly motivated and customer-focused individual to fill the role of Front Desk Attendant. This position is ideal for someone who is passionate about delivering exceptional service and creating a positive experience for our members and guests.
Key Responsibilities:
- Provide warm and welcoming greetings to members and guests upon arrival
- Process new member enrollments and guest sign-ups, ensuring all necessary paperwork is completed and payment information is collected
- Respond to inquiries about the gym, providing accurate and timely information via in-person, email, or phone
- Manage incoming phone calls, providing messages or returning calls as needed
- Address member feedback and concerns in a professional and courteous manner, escalating issues to management as necessary
- Maintain a clean and organized fitness center, including equipment and facilities
- Notify management of equipment needs and perform routine maintenance tasks
- Assist with laundry and sleep room duties
- Restock sales inventory and products
- Track sign-ups for group exercise classes
- Offer center tours to potential members
- Support center marketing and day-to-day operations
- Supervise the gym floor and enforce rules and regulations
- Assist members with accessing Virtual Workouts (Elevation Live and Elevation Station)
- Contribute to Wellness Initiatives, including bulletin boards, newsletters, and lunch-and-learn events
- Collaborate with staff on Incentive Programming and Health Promotion
Requirements:
- CPR/AED certification
- Customer service experience
- Strong communication and customer service skills
- Ability to pass a 10-year background check
What We Offer:
- Medical, dental, and vision benefits for full-time employees after 30 days
- Ancillary insurance benefits after 1 year
- Health Savings Account
- 401k participation after 1 year (with up to 3% match)
- Paid Time Off (accrual-based on tenure)
- Professional Development reimbursement (amount-based on tenure)
- Extensive Training and Development Program
- Partnership with ISSA for CEUs and certification discounts
- Employee Discount Program
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