Operations Director for Service Department
1 week ago
Job Overview:
Air-Ref Co. Inc., a local and family-owned company, is seeking an experienced Operations Director to lead our service department in Palm Beach County and Broward County.
About the Role:
The successful candidate will be responsible for overseeing the daily operations of the service department, ensuring efficient management of technicians, and driving profitability and growth.
Key Responsibilities:
- Oversee the day-to-day activities of the service department, including dispatching, training, and performance monitoring.
- Develop and implement strategies to improve technician productivity, reduce unproductive labor, and increase revenue.
- Supervise the service dispatcher and parts department, ensuring seamless communication and inventory management.
- Review and analyze service invoices, time cards, and warranty claims to identify areas for improvement.
- Collaborate with other managers to ensure effective warranty and installation processes.
- Recruit, train, and develop high-performing technicians to drive business growth.
- Manage service inventory stock, pricing, and policies to optimize profitability.
- Develop and implement seasonal maintenance plans to capitalize on peak demand periods.
- Ensure excellent customer service by maintaining open communication channels and addressing concerns promptly.
- Pursue and secure new business opportunities to drive revenue growth.
Performance Indicators:
- Average monthly technician revenue exceeding $15,000.
- Reduced unproductive labor and improved technician efficiency.
- Increase in warranty calls addressed efficiently.
- High-quality technician paperwork and documentation.
- Growth in maintenance agreements and contracts.
Requirements:
To succeed in this role, you should have a strong background in service management, excellent leadership skills, and the ability to drive results-oriented teams.
About Us:
Air-Ref Co. Inc. provides comprehensive HVAC, automation, refrigeration, and electrical services to residential and commercial customers throughout Palm Beach County and Broward County.
We are committed to delivering exceptional service, using state-of-the-art technology, and maintaining a highly trained team of professionals.
Educational Requirements:
Bachelor's degree in Business Administration, Management, or a related field.
Salary Range:
$65,000 - $90,000 per annum, depending on experience and qualifications.
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