Upstream Sales Associate

6 days ago


Madison, Alabama, United States Johnson Controls Full time

About the Role:

This position is responsible for the management of customer orders from receipt of order to shipment of product.

Main Responsibilities:

  • Communicates daily with customers via various channels.
  • Enters customer orders into the order entry system within the same business day.
  • Promotes and supports sales promotions and initiatives.
  • Collaborates with the regional sales force and other field staff to deliver exceptional customer service.
  • Works closely with other departments such as credit, billing, shipping, purchasing, technical service, and warranty to ensure timely product delivery.
  • Resolves customer complaints and issues and assists in locating and identifying replacement parts.
  • Provides same-day responses to customer inquiries regarding product backorder status and scheduled delivery dates.
  • Processes credit and return requests and performs daily maintenance to customer orders to ensure timely delivery based on customer demand.

Requirements:

  • High School diploma or equivalent combined education and experience.
  • Experience related to customer service and high-volume calls.
  • Proficiency in a Windows operating environment, including email and Microsoft Office software.
  • Strong interpersonal skills and decision-making abilities.
  • Effective and professional communication and organization skills.
  • Strong conflict resolution skills.
  • Ability to work effectively in a high-volume fast-paced environment.

About Johnson Controls:

JCI employees are valued members of the Johnson Controls family, dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.


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