Financial Services Specialist

4 days ago


Grand Rapids, Michigan, United States One Stop Inc. Full time
About the Position

We are seeking a detail-oriented Financial Services Specialist to support our team in Grand Rapids.

Job Summary

This role involves making initial collection calls on past due accounts and processing customer credit applications. The successful candidate will maintain accurate records and provide excellent customer service.

Key Responsibilities
  • Make timely collection calls to resolve past due accounts and track communication with customers.
  • Maintain thorough notes on customer accounts, including updates on payment arrangements and financial information.
  • Process customer credit applications within company standards, ensuring accuracy and completeness.
  • Assist in communicating credit decisions to customers and respond to inquiries.
  • Monitor hold screens and respond to trade reference requests promptly.
Qualifications
  • A high school diploma is required; a bachelor's degree is preferred. Open to current college students working towards a related field.
  • Prior experience in credit/collections or customer service is preferred.
  • Strong computer skills and knowledge of Microsoft Office Suite are essential.
  • Experience with ERP systems is an advantage.
Compensation and Benefits

The estimated salary for this position is $50,000 - $65,000 per year, depending on experience.



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