Helpdesk Support Specialist

4 weeks ago


Mechanicsburg, Pennsylvania, United States TEKsystems co Allegis Group Full time
About the Role

We are seeking a highly motivated and detail-oriented Helpdesk Analyst to join our team at TEKsystems c/o Allegis Group. As a Helpdesk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for a variety of IT-related issues
  • Assist clients with password reset, printer support, and other technical issues
  • Work closely with the service desk team to resolve customer issues in a timely and efficient manner
  • Develop and maintain a strong understanding of our clients' technical environments and requirements
  • Collaborate with internal teams to identify and resolve technical issues
Requirements
  • Recent college graduate or currently attending college or school with a degree in a technical field
  • Strong customer service and communication skills
  • Ability to learn and adapt quickly in a fast-paced environment
  • Basic knowledge of IT concepts and technologies, including Windows 10 and Active Directory
  • A+ certification a plus
About TEKsystems

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


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