Bilingual Customer Service Representative

1 week ago


Upland, California, United States AlienVault Full time

The RoleAs a Bilingual Customer Service Representative, you will play a crucial role in providing exceptional customer experiences by responding to customer inquiries, resolving issues, and upselling/cross-selling products and services. Your primary responsibility will be to handle customer calls, emails, and chats while maintaining a high level of professionalism and accuracy. To succeed in this role, you'll need excellent communication skills, both verbal and written, as well as the ability to multitask and work under pressure. In addition, you'll be expected to maintain accurate records and reports, participate in training and development programs, and contribute to continuous process improvements.

Key Responsibilities* Respond to customer inquiries and resolve issues via phone, email, or chat
* Upsell/Cross-sell products and services to existing customers
* Maintain accurate records and reports
* Participate in training and development programs
* Contribute to continuous process improvements

Requirements* High school diploma or equivalent required; associate's or bachelor's degree preferred
* Excellent communication skills, both verbal and written
* Ability to multitask and work under pressure
* Proficiency in MS Office Suite and CRM software
* Bilingual language skills (English/Spanish) highly preferred

What We OfferWe offer a competitive salary of $20.04 to $20.98 per hour, with opportunities to earn up to $6,800 in commissions if you meet or exceed your sales targets. Additionally, you'll receive a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, holidays, sick leave, paid parental leave, adoption reimbursement, disability benefits, life insurance, and supplemental benefit programs such as critical illness, accident hospital indemnity, and group legal services. Plus, enjoy employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone.



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