IT Support Specialist

3 days ago


Georgetown, South Carolina, United States Tidelands Health Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Tidelands Health. As an entry-level technical support specialist, you will be the first point of contact for our customers, providing timely and effective solutions to technical issues.

About Us

Tidelands Health is a leading healthcare provider dedicated to delivering exceptional patient care. We pride ourselves on being an equal opportunity employer, fostering a diverse and inclusive work environment.

Key Responsibilities
  • Provide end-user support, including troubleshooting and resolving technical issues related to hardware and software.
  • Offer technical assistance with computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Resolve technical issues via phone, email, ticketing system, and remote access.
Requirements
  • An associate degree in information technology, computer science, or a related field.
  • Proven experience as a technical support specialist or similar role.
  • Strong familiarity with Windows OS, MS Office, and other office management applications.
  • Excellent problem-solving and analytical skills.
  • Effective communication skills, capable of articulating technical concepts to non-technical users.
  • Demonstrated ability to prioritize tasks and manage time efficiently.
  • Direct experience with PC diagnostics and repair.
  • Ability to work under pressure and meet tight deadlines.
  • Ability to work independently and as part of a team.
Compensation and Benefits

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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