IT Support Specialist
3 days ago
We are seeking a highly skilled IT Support Specialist to join our team at Tidelands Health. As an entry-level technical support specialist, you will be the first point of contact for our customers, providing timely and effective solutions to technical issues.
About UsTidelands Health is a leading healthcare provider dedicated to delivering exceptional patient care. We pride ourselves on being an equal opportunity employer, fostering a diverse and inclusive work environment.
Key Responsibilities- Provide end-user support, including troubleshooting and resolving technical issues related to hardware and software.
- Offer technical assistance with computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Resolve technical issues via phone, email, ticketing system, and remote access.
- An associate degree in information technology, computer science, or a related field.
- Proven experience as a technical support specialist or similar role.
- Strong familiarity with Windows OS, MS Office, and other office management applications.
- Excellent problem-solving and analytical skills.
- Effective communication skills, capable of articulating technical concepts to non-technical users.
- Demonstrated ability to prioritize tasks and manage time efficiently.
- Direct experience with PC diagnostics and repair.
- Ability to work under pressure and meet tight deadlines.
- Ability to work independently and as part of a team.
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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