Senior UX Researcher

4 weeks ago

New York, New York, United States PayPal Full time
Job Description:

At PayPal, we're committed to building an equitable and inclusive global economy. As a Senior UX Researcher, you'll play a vital role in uncovering deep insights that inform the creation of user-centered experiences.

Through a variety of research methods, you'll help us build trust and security into our products, while also contributing to a positive brand experience for our target audience.

As a key member of our Global Experience Design Organization, you'll be responsible for crafting research programs that bring team members answers to their most important questions, and help to define new research questions and initiatives.

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.

We're looking for a curious and empathetic Senior UX Researcher who is passionate about understanding user needs. If you're a proactive member of a cross-functional product team, with experience in executing research studies from beginning to end, and presenting compelling insights and recommendations to multiple teams and leaders across the organization, we'd love to hear from you.

Responsibilities:

• Identify research opportunities that inform product and design strategy, scope project requirements, and clearly communicate your approach.

• Independently execute research studies from beginning to end, including identifying the right research questions, defining the participant sample, choosing the best methodology, designing the study, and executing with attention to detail and quality.

• Present compelling insights and recommendations to multiple teams and leaders across the organization that drive customer-centric decisions.

• Have a clear understanding of how various research functions and data sources contribute to the product development lifecycle, and how to integrate them into your own work.

• Act as a vital liaison between design, product management, and marketing teams.

• Champion the voice of the customer in workshops and design sprints by surfacing relevant findings, pitching research opportunities, and informing the evolution of our product and design strategy.

• Shape our thriving Experience Design community by advocating for user-centric approaches, piloting new workflows, and exploring best practices that evolve our craft.

Requirements:

• Bachelor's 4-5 years and/or Master's Degree 3-4 years in the study of user experience, design, research or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive or Social Sciences OR alternative equivalent project/portfolio experience.

• Experience across digital products and platforms, financial services and/or ecommerce expertise an advantage.

• Experience with a variety of research methods and approaches in remote, field, and lab settings: card sort, tree test, diary study, in-depth interview, unmoderated and moderated usability, concept testing.

What You Need to Bring:

We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

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