Conversational AI Experience Designer
3 days ago
About the Role
We are seeking a skilled Conversational AI Experience Designer to join our team at Walgreens. As a key member of our organization, you will be responsible for creating engaging and user-centered conversational IVR experiences for our customers.
Key Responsibilities
- Design and develop conversational IVR interfaces that meet business requirements and provide an exceptional user experience
- Analyze data to inform design decisions and optimize conversational flows
- Work with cross-functional teams to define information architecture, create prototypes, and conduct usability testing
- Develop high-level information architecture, sample caller experiences, and personas
- Collaborate with voice talent to record scripts and maintain a prompt catalogue
- Analyze performance data to identify areas for optimization and inform UX optimization efforts
- Refine experiences based on usability findings and post-deployment analysis and tuning
Requirements
- Bachelor's degree in computer science, engineering, human-computer interaction, linguistics, cognitive science, graphic design, or a related field
- At least 3 years of experience with Voice User Experience (VUX) design, including IVR application design and development
- Knowledge of speech recognition software applications and experience with voice or multimodal speech interfaces
- Working understanding of speech and language technologies, including ASR, NLU, and VUI
- Deep understanding of VUI design patterns and principles and experience using them to create conversational voice user experiences for a large enterprise
- Experience with voice persona design based on contextual research, demographics, and enterprise branding initiatives
- Experience with usability prototyping/testing, particularly the
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