Conversational AI Experience Designer

3 days ago


Deerfield Beach, Florida, United States Walgreens Full time

About the Role

We are seeking a skilled Conversational AI Experience Designer to join our team at Walgreens. As a key member of our organization, you will be responsible for creating engaging and user-centered conversational IVR experiences for our customers.

Key Responsibilities

  • Design and develop conversational IVR interfaces that meet business requirements and provide an exceptional user experience
  • Analyze data to inform design decisions and optimize conversational flows
  • Work with cross-functional teams to define information architecture, create prototypes, and conduct usability testing
  • Develop high-level information architecture, sample caller experiences, and personas
  • Collaborate with voice talent to record scripts and maintain a prompt catalogue
  • Analyze performance data to identify areas for optimization and inform UX optimization efforts
  • Refine experiences based on usability findings and post-deployment analysis and tuning

Requirements

  • Bachelor's degree in computer science, engineering, human-computer interaction, linguistics, cognitive science, graphic design, or a related field
  • At least 3 years of experience with Voice User Experience (VUX) design, including IVR application design and development
  • Knowledge of speech recognition software applications and experience with voice or multimodal speech interfaces
  • Working understanding of speech and language technologies, including ASR, NLU, and VUI
  • Deep understanding of VUI design patterns and principles and experience using them to create conversational voice user experiences for a large enterprise
  • Experience with voice persona design based on contextual research, demographics, and enterprise branding initiatives
  • Experience with usability prototyping/testing, particularly the


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