Food and Beverage Operations Manager
5 days ago
We are seeking a seasoned Food and Beverage Operations Manager to oversee the front of house operations and manage all aspects of our assigned outlet. The ideal candidate will possess a strong background in dining room management, excellent customer service skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Greeting guests and assigning tables with a warm and welcoming demeanor
- Overseeing the food & beverage front of house staff to ensure seamless service delivery
- Handling guest complaints in a professional and courteous manner
- Contribute to the achievement of F&B revenue goals by increasing guest count and total revenue while maintaining quality of service
- Reviewing staffing needs daily and weekly for efficient management of labor cost
- Ensuring accountability for successful execution of all operating systems (requisitions, weekly and daily inventory) that impact the efficiency of the operation
- Ensuring proper execution of all accounting functions (proper guest check procedures, comp and void procedures, and proper event check posting)
Requirements:
- A minimum of 1 year supervisory/management experience in a similar role
- A minimum of 1 year experience in dining room management
- The ability to work weekends and holidays as required
- Superior customer service skills and a passion for delivering exceptional guest experiences
- The ability to stand for long periods of time and lift up to 40 lbs
- Strong attention to detail and organizational skills
- Basic computer skills and experience with Excel, Outlook, Micros, Open Table, and Delphi preferred
- Clear and concise written and verbal communication skills
- A current TIPS Alcohol Certification or comparable alcohol service certification
What We Offer:
- Competitive salary of $55,000 - $65,000 per annum based on experience
- Employee discounts on hotel, dining outlets, spa, and farm products
- Complimentary meals at the employee cafeteria
- Free yoga and strength training classes
- Health, dental, vision, and optional life insurance
- Paid vacation, sick leave, and holidays
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