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Natural Language Processing Specialist

1 month ago

Charlotte, North Carolina, United States Saxon Global Full time

AI and NLP Expertise
====================

We are seeking a highly skilled AI and NLP expert to join our team at Saxon Global. As a Natural Language Processing Analyst, you will be responsible for reviewing and improving the Natural Language Understanding (NLU) of our chatbot and voice assistant systems.

Responsibilities
---------------

* Review and map utterances to improve NLU handling
* Work with business partners and IT to create NLP trainings and develop ontology and knowledge graph for optimal NLP performance
* Train the bot with improved utterances, synonyms, and matters

Requirements
------------

* 4+ years of experience in NLP or speech science
* Strong background in Natural Language Understanding (NLU) and training and tuning experience
* Analytical experience in finding underperforming areas
* Nice to have: bot experience (chat or voice) and IVR

What We Offer
------------

* Opportunity to work on cutting-edge AI and NLP projects
* Collaborative and dynamic work environment
* Competitive compensation and benefits package

If you are a motivated and experienced AI and NLP professional, please submit your application.