Sales and Customer Service Representative Electric

1 month ago


Charlotte, North Carolina, United States MLS Electric Full time
Job Overview

At MLS Electric, we're committed to delivering exceptional electrical services to our customers. As a Sales and Customer Service Representative, you'll play a vital role in helping us achieve this goal.

Key Responsibilities
  • Collaborate with customers and dealership sales teams to ensure new EV owners receive home charging stations and additional energy products.
  • Partner with electricians and back-office staff to coordinate and schedule installations for new customers.
  • Create engaging marketing materials to showcase the benefits of EV charging, Tesla WallPacks, and solar energy.
  • Address customer inquiries with enthusiasm and provide clear information about EV charging, WallPacks, solar, and other electrical services.
  • Leverage the CRM system to keep customers updated on delivery timelines and project status.
  • Perform data entry with precision and maintain accuracy in customer and project records.
  • Coordinate and dispatch installation crews to ensure timely and efficient service for all customer projects.
Requirements
  • Deliver excellent professional communication and phone etiquette to create a positive customer experience.
  • Proven sales experience within the Electrical, HVAC, Plumbing, or related industries.
  • Ability to efficiently multitask and prioritize in a fast-paced environment.
  • High school diploma or equivalent required.


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