Product Engineer

7 days ago

Palo Alto, California, United States Tesla Full time
Product Engineer - Industrial Storage

Tesla is seeking a skilled Product Engineer to join our Industrial Storage team. As a key member of our team, you will be responsible for leading the identification and root cause of design, process, firmware, and software failures in our fleet of energy storage systems.

Responsibilities:
  • Troubleshoot and resolve hardware, software, and firmware issues that cause downtime for Tesla's Industrial Storage customers
  • Lead cross-functional efforts to drive actions with manufacturing, design, field service, and the technical support teams as required to systematically prevent known issues from reoccurring
  • Mine data logged by Tesla's Industrial Storage fleet to define the fingerprint for a failure mode and utilize Tesla automation tools to programmatic diagnosis and react to future occurrences of that failure mode
  • Define the actions that need to be taken by the field service and technical support teams when a specific failure mode occurs, publish those actions in Tesla's Service tools, and develop any specialized training required to complete those actions
  • Quantify the benefit of a product or manufacturing improvement opportunity and work with the engineering and manufacturing teams to implement the improvement for existing and future products as appropriate
  • Provide support on escalated customer cases from around the world to minimize system downtime for Tesla's customers
  • Explain the root cause and resolution of issues to commercial and utility customers as needed
  • Work with field service and technical support teams to create the documentation and training necessary to commission, operate, repair, and service Tesla's Industrial Storage products installed globally
  • Maintain the list of serviceable parts currently available for all Industrial Storage Products and provide engineering guidance on the replacement strategy for obsolete parts
Requirements:
  • Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or equivalent experience
  • Experience using Python or equivalent for data analysis on very large databases
  • Strong engineering fundamentals and intuition, applied to firmware/software-enabled systems
  • Prior experience troubleshooting electrical, system, firmware, or process failure modes
  • Proven cross-functional leadership and collaborative skills
  • An excellent attention to detail and an ability to produce clear and concise written documents and diagrams
  • Experience with battery systems and power systems is a plus
  • Knowledge of CAN Bus communication is a plus
  • Experience with managing or maintaining equipment running Linux based applications is a plus

Tesla offers a competitive salary, benefits, and a comprehensive compensation package. If you are a skilled Product Engineer with a passion for energy storage systems, we encourage you to apply for this exciting opportunity.

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