Customer Service Representative

4 weeks ago


Kirklyn PA USA, United States The UPS Store Upper Darby #7562 Full time
Job Title: Part-Time Center Associate

The UPS Store Upper Darby #7562 is seeking a highly motivated and customer-focused Part-Time Center Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.

Key Responsibilities:
  • Provide outstanding customer service to walk-in customers and telephone inquiries, ensuring a positive experience for all.
  • Practice active listening skills with customers, team members, and leadership to ensure seamless communication.
  • Take ownership of customers' shipping needs, offering viable solutions and alternatives.
  • Stay up-to-date on product and service offerings, industry trends, and best practices to provide expert advice to customers.
  • Operate all equipment, software, and devices with precision and efficiency, and be willing to teach others.
  • Maintain a clean, organized, and safe working environment, adhering to company standards.
  • Perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent required.
  • Strong computer skills, including Microsoft Office and Adobe Suites.
  • Excellent phone skills and verbal and written communication skills.
  • Prompt, reliable, and responsible, with the ability to lift 40+ pounds.
  • Will be required to complete online training to become a notary, with all costs covered by the company.


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