Medical Assistant
3 weeks ago
Job Summary:
The Clinical Scheduler is responsible for effectively and professionally managing patient flow from arrival to departure. This role requires strong communication and organizational skills to ensure seamless interactions with patients, medical staff, and the public.
Key Responsibilities:
- Answer incoming telephone calls and handle patient concerns as appropriate
- Schedule appointments according to doctor's instructions and/or template in the Patient/Practice Management (Scheduling) system
- Review and scan all lab results, correspondence, and necessary documents in the patient record
- Handle incoming calls, take complete and accurate phone messages, and document appropriately in the EMR system
- Return patient calls in a timely manner and call in prescriptions/changes according to the doctor's instruction
- Check for accuracy of insurance status, eligibility, account information, and all vital referrals and pre-certifications in a timely manner
Requirements:
- Ability to cope with a busy, challenging office environment
- Strong phone skills and pleasant, courteous personality
- Basic typing and computer skills, with a minimum of 25 wpm typing
- Ability to communicate effectively both written and verbally
- Minimum of two years' experience in a physician's office
Working Conditions:
This role requires regular walking, bending, pushing, pulling, and lifting, as well as the ability to stand/sit for 8 to 10 hours a day. The Clinical Scheduler must be able to assist patients with transfers from chair to wheelchair, to exam tables, and back to wheelchair/chair, and must be able to push patients in wheelchairs.
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