Healthcare Support Specialist

4 days ago

Lansing, Michigan, United States Sparrow Health System Full time

Sparrow Health System is seeking a skilled Patient Care Technician to join our team in Lansing, MI.

Job Description:

The Patient Care Technician plays a vital role in providing exceptional patient care and support services at Sparrow Specialty Hospital. This position requires a high level of compassion, empathy, and effective communication skills to work collaboratively with patients, families, physicians, and other healthcare professionals.

Key Responsibilities:

  • Provide basic and technical care to patients as directed by an RN/LPN.
  • Perform specific patient procedures and treatments according to hospital policy.
  • Document care given and patient response in medical record.
  • Clean and maintain equipment and environment.
  • Demonstrate knowledge and use of unit-specific equipment and appropriate supplies used to deliver the highest quality patient care.
  • Communicate significant information and changes in patient condition to the RN.
  • Responsibility for stocking linen.
  • Perform checks of pantry and medication refrigerator temperatures and eye wash stations per hospital protocol.
  • Pass and collect meal trays and feed patients as appropriate.
  • Respond to call lights in a timely fashion.
  • Responsibility for hourly rounding.
  • Actively participate as a team member. Constructively address patient and team issues to ensure quality patient care and a collaborative work environment.
  • Assumes the mentor role for new Patient Care Technicians.
  • Participates in the planning, implementation, and evaluation of quality improvement activities within department, health system, and/or community.
  • Follows established HIPAA privacy procedures when using and/or disclosing protected health information.
  • Maintains and protects patients' rights under the HIPAA Privacy Standards.
  • Completes occurrence reports as appropriate.
  • Participates in the accreditation process.
  • Performs other duties as assigned.

Requirements:

  • Completion of a CNA or PCT course or equivalent (i.e., paramedic or other healthcare professional training); OR 6 months of recent PCT, CNA, Home Health Aide or equivalent experience; OR documented completion of Fundamentals of Nursing as a current student in a nursing program.
  • BLS (Basic Life Support) certification required within 60 days of hire.

Benefits:

We offer a competitive salary range of $32,000 - $42,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.

About Us:

Sparrow Health System is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to contribute their best work.

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