Customer Service Ambassador

1 week ago


Fort Lauderdale, Florida, United States Outplex Full time
Customer Service Representative

We are seeking a dedicated and customer-focused individual to join our dynamic team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences by providing timely and effective support to our patients and customers.

Responsibilities:
  • Provide exceptional customer service by responding to patient inquiries and resolving technical issues in a timely and professional manner.
  • Collaborate with clinical teams, vendors, and patients to ensure seamless communication and resolution of customer concerns.
  • Utilize automated systems to log, retrieve, and update customer information accurately and efficiently.
  • Assist customers in resolving technical problems related to portable connect and other devices.
  • Identify and escalate complex customer situations to appropriate departments.
  • Maintain a high level of professionalism and empathy in all customer interactions, demonstrating a strong commitment to delivering exceptional customer service.
  • Attend additional necessary training to maintain up-to-date knowledge of products and procedures.
Qualifications:
  • High school diploma or equivalent
  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical individuals.
  • Strong organizational skills and attention to detail in managing orders, appointments, and customer interactions.
  • Proficiency in using automated systems and software for data entry and customer management.
  • Problem-solving skills to address customer inquiries, troubleshoot issues, and escalate when necessary.
  • Flexibility to adapt to changing priorities and multitask effectively in a fast-paced environment.
  • Familiarity with medical terminology, devices, and healthcare industry practices is a plus
Benefits:
  • Full time and part time schedules to choose from
  • Health, dental and vision insurance
  • IRA Matching plan
  • Paid time off
  • Growth opportunities


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