Senior Cyber Operations Specialist

7 days ago


Washington, United States T-Rex Solutions, LLC Full time
About the Role

T-Rex Solutions is a renowned provider of data-centric mission services to the Federal government. We are seeking an experienced Senior Cyber Operations Specialist to join our team and play a key role in managing technical resources for NOSC Cyber and Network operations.

This position will be based in either Colorado Springs, CO, Stennis, MS, Chandler, AZ, National Capitol Region (NCR), or Remote locations where applicable. We welcome applications from candidates who meet the minimum qualifications, hold the required clearance level, and are geographically aligned (or willing to relocate).

Responsibilities:
  • Platform Management: Oversee platform management, maintenance, and optimization, ensuring performance and service quality assessments, and implementing improvement recommendations.
  • Operational Reporting: Provide regular updates on the operational status of the Platform to senior leadership.
  • Reliability and Compliance: Ensure Platform reliability through tasks such as patching, data backups, and disaster recovery planning, while maintaining compliance with DHS security guidelines and responding to vendor-critical security vulnerabilities.
  • Process Development: Develop and enforce operational processes based on industry best practices.
  • Anomaly Detection: Identify and report anomalies and issues, escalating them to the appropriate teams as needed.
  • Team Management: Mentor and coach cross-functional team members to enhance their skills and performance.
  • SLA Management: Manage Service Level Agreements (SLAs) and work towards achieving them.
Requirements:

To succeed in this role, you will require:

  • 10+ years of IT operations experience.
  • 5+ years of experience in managing enterprise technologies.
  • 5+ years of team management experience.
  • Understanding of monitoring, logging, and cost management tools and practices.
  • Extensive problem-solving experience, including managing responses to service disruptions and security events.
  • Thorough knowledge of Cyber and Network infrastructure.
  • Ability to work independently and as part of a team.
  • Effective communication skills with team members and customers at all levels.
  • Active Top Secret Security Clearance.
Desired Skills:

We are looking for candidates with:

  • Possess a broad understanding of ServiceNow capabilities and features.
  • Obtain and maintain a DHS CBP full field background investigation.
  • ITIL.
  • Other vendor and IT Operations related certifications.
About T-Rex Solutions

T-Rex Solutions, LLC is a mid-tier business established in 1999, providing data-centric mission services to the Federal government. We design, integrate, secure, and deploy advanced technical solutions for our customers to efficiently fulfill their critical objectives. Our company offers both IT and professional services to numerous Federal agencies and is a leader in providing high-quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

Benefits:

We offer a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including:

  • Competitive salary range: $120,000 - $155,000 per annum.
  • PTO available to use immediately upon joining (prorated based on start date).
  • Paid parental leave.
  • Individual and family health, vision, and dental benefits.
  • Annual budget for training, professional development, and tuition reimbursement.
  • 401(k) plan with company match fully vested after 60 days of employment.


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